Who do I contact for more information?
For more information, kindly contact our 24-hour call centre at 01-2801051/08139862271 or email:
How long does claims payment take?
Claims are processed immediately after submission and payment made within 24hrs of processing. Payment frequency is according to provider preference with options for daily, weekly and monthly payments, with an automated payment advice and notification.
How long does it take to verify and process approval codes?
Providers on our network have access to our provider portal (available 24/7) to verify members within seconds and request for approvals which will treated within minutes.
How soon before we start seeing enrollees in our facility?
Once you join our provider network, your facility will immediately be made available to all our enrollees.
How can I join your provider network?
Healthcare providers such as hospitals, eye and dental clinics, pharmacies, gyms, nutritional stores, etc. that have registered, been screened and approved by our Provider Management Team are eligible to join the Leadway Health Provider Network. Click link to provider registration site to begin.
Does the international plan also cover for travel insurance?
Yes, there is a complimentary travel insurance cover on the plan.
What is an International Plan?
This plan is for clients who want full coverage in and outside the country.
Can I buy the Senior Citizen plan for my relative?
Yes, any adult over the age of 18 can buy/gift a health plan for a loved one. Click LINK TO SENIOR CITIZEN REGISTRATION to begin.
What age is eligible for a Senior Citizen plan?
Individuals who are 55- 69 years can access this plan and it remains continuous till you stop the plan. However those who are 70 years and above would be subject to medical underwriting.
