Leadway Health is a subsidiary of Leadway Holdings, and a sister company of Leadway Assurance Company Limited, the leading insurance company in West Africa of over 50 years of insurance experience which our customers have come to know and trust.
What is Health Insurance?leadwayDev2022-04-05T16:05:33+01:00
Leadway Health provides affordable, customer-focused and value-based health insurance packages and services leveraging on digital technology, artificial Intelligence and a wealth of HMO experience. At Leadway Health we work together with YOU to prevent and manage health conditions.
What are the Leadway Health plans?leadwayDev2022-04-05T16:04:44+01:00
We offer Corporate, SME, Retail and International plans and all our plans are designed to provide similar benefits with the only differences in the extent of access on each of the plans. The plans cover you for one year.
What benefits does Leadway Health provide?leadwayDev2022-04-05T16:06:19+01:00
Through our bespoke healthcare plans we offer a diverse range of healthcare services which include Outpatient and Inpatient Hospital Services, Optical and Dental Services, Telemedicine, Emergency services, Mental Health Care, Chronic Disease Management, Advanced Pharmacy Benefit, Home Vaccinations, Access To Fitness Centres And Nutritional Stores, Tailor Made Health tips and so much more.
How much does Leadway Health Plan cost?leadwayDev2022-04-05T16:07:06+01:00
Yes, the Leadway Health app is available for all via the Android and Apple store. With the Leadway Health App, enrollees can Schedule appointments, Access their E-HMO card, Book telemedicine services, Request emergency care, Track their health, Earn rewards for practicing healthy lifestyle choices and so much more.
How long does it take to access care after enrollment?leadwayDev2022-04-05T16:10:43+01:00
You can access care at any health provider on the HMO hospital network (call the HMO customer care if you require assistance). You are required to contact the HMO or your HR representative (directly or through your co-workers) to inform them of the situation.
Can I access care without my Identification card?leadwayDev2022-04-05T16:12:53+01:00
We have an extensive network of providers and we advise that you choose a health care provider near where you live or work within your hospital band. In the event of an emergency, you can access care from any provider from within and outside our network. Our contact center is available 24/7 to help you navigate this.
Which bills do I pay for at my health care providers?leadwayDev2022-04-05T16:18:34+01:00
Leadway Health enrollees do not pay for covered services on the health plan. In the event of any doubt, always call the customer care center for assistance on 01-2801051/08139862271 or by sending an e-mail to
How do you monitor the activities of the hospitals?leadwayDev2022-04-05T16:19:08+01:00
Our Providers services and quality assurance team carries out initial credentialing and periodic monitoring of contracted hospitals on our scheme. Unscheduled visits are also made to these health facilities to ensure compliance.
Can I use other hospitals not on your network?leadwayDev2022-04-05T16:19:34+01:00
No, an Out- of-Network hospital can ONLY be used in an emergency situation. If you decide to use it according to preference; please note that reimbursement will be at our IN-network provider’s rate for your plan type.
Can new hospitals not yet listed by Leadway be introduced to you?leadwayDev2022-04-05T16:19:58+01:00
Yes, there are some plan benefits that come with limit and same will apply depending on the plan type you are on. Some of these services on the Leadway health plan include Physiotherapy, Renal dialysis, Dental, Optical etc.
Can I get reimbursed for prescribed medications purchased from a pharmacy not on Leadway health’s network?leadwayDev2022-04-05T16:21:04+01:00
No, you will not be reimbursed for medication purchased without approval. Leadway Health runs a Pharmacy benefit scheme in partnership with various pharmacies chains nationwide such as Healthplus, Medplus, Express pharmacy etc. Enrollees can call the customer care for assistance and visit the closest pharmacy to them to pick up their prescriptions.
When will I have to make out of pocket payment?leadwayDev2022-04-05T16:21:34+01:00
To process reimbursement for services provided outside the Leadway Health provider network, there must be pre-authorisation except in cases of an Emergency. You should contact the HMO within 72 hours, and provide below details within 1 week:
• Comprehensive medical report from the attending doctor
• Original invoices
• Original receipt of payment
• A completed reimbursement form
What is an Exclusion?leadwayDev2022-04-05T16:24:10+01:00
Yes, pre-existing health conditions are covered for all staff. However we ask that you disclose your condition at the commencement of the health plan to benefit from our Chronic Disease Management Program. Click LINK TO REGISTER AND A CALL BACK to find out more.
How can I easily onboard my staff with Leadway Health?leadwayDev2022-04-06T16:02:19+01:00
All Newborn babies on the Leadway Health Corporate plan are covered under the mother’s plan within the first 6 weeks of life. Babies should be registered soon after birth to receive care after the neonatal period. In addition to their benefits coverage, babies on the Leadway Health plan receive immunization, well-baby checks at their primary care provider and are covered under the Baby wellness programme.
Can I access medical services outside Nigeria with this plan?leadwayDev2022-04-05T16:44:10+01:00
Healthcare providers such as hospitals, eye and dental clinics, pharmacies, gyms, nutritional stores, etc. that have registered, been screened and approved by our Provider Management Team are eligible to join the Leadway Health Provider Network. Click link to provider registration site to begin.
How soon before we start seeing enrollees in our facility?leadwayDev2022-04-05T16:51:57+01:00
Claims are processed immediately after submission and payment made within 24hrs of processing. Payment frequency is according to provider preference with options for daily, weekly and monthly payments, with an automated payment advice and notification.
Who do I contact for more information?leadwayDev2022-04-05T16:53:40+01:00